Internet FAQs

The FBI wants you to reboot your router NOW to help destroy a botnet!

If you have an Internet router, the FBI has issued an important notice to consumers to reboot your routers now, to help thwart a massive foreign-based malware attack!

Foreign cyber criminals have compromised an estimated 500,000+ home and office routers and other networked devices globally, the FBI said in a May announcement.

How to help defend yourself from this Malware threat:

• Turn your router off, then back on.  We know this sounds cliche in the Technology World, however this simple task will help temporarily disrupt the malware and potentially help identify devices that have been infected.
• Secure the device with a strong, unique, new password.  Be sure to include numbers and symbols as these are harder for cyber-thieves to guess.
• Upgrade your firmware to the latest available version offered by your router’s manufacturer.
• If you want to be sure that you are doing all you can to combat cyber threats, you may want to arm yourself with American Broadband’s top of the line security suite called Tech Home.  Tech Home is designed to defend against an array of cyber threats and malware.  Tech Home automatically updates every 10 minutes in order to stay ahead of the latest malware threats and new viruses.

Conduct a speed test here!

Yes! American Broadband offers a suite of security features; including automatic virus protection and computer updates, pop-up ad blockers, SPAM control, parental controls and more. Click here more information!

Absolutely not. SecureIT was built with your security and privacy as first priority. All the updates, scanning, and protection happen from your computer and nothing is sent to us outside of the reporting statistics, which are made fully available to you on our reporting web site and through our monthly e-mail summary. The only time we have access to your machine is when you explicitly grant it to us during your use of the remote installation or remote support request.

Even then we require that you put in a one time use code that allows your computer to connect to our operation center granting us permission to assist you.

No, the SecureIT service will provide you with everything you need to safely navigate the Internet and effectively and efficiently use your computer.

No, the value of this service is that it applies all updates and runs all of its various scans behind the scenes without you having to worry.

No, if you happen to have your computer off at the time the program runs its various scanning processes and updates, they will automatically run the next time that you turn your computer on.

You will receive a monthly e-mail detailing the activities that have been executed by your SecureIT software. In addition, you can check the online reports anytime, which are updated every 24 hours.

Since our service never contacts your computer, and the vast majority of firewalls are designed to block INCOMING traffic, this software is compatible with 99+% of all firewalls.

Changes to the default settings are not required for the firewall to operate. However, users who feel comfortable with modifying settings have that capability.

By default all of your subscribers will get put into the “Internet zone” in which all outbound communication is allowed and all inbound communication is blocked.

Our firewall should be compatible with other firewalls that your subscribers have installed on their machines. If your subscribers would like to use their own firewalls and disable ours, they have the option to do so.

In the very unlikely case that you do get a virus or spyware threat on your computer that materially affects its performance or damages it in some way, we will do our best to remove the problem at no cost AND give you a free month’s service as well.